1. YOUR CONTRACT
Special Places is a trading name of Brock Travel Limited. Your contract is with Brock Travel Limited, (Company Registration No. 1128484) which is fully bonded with the Civil Aviation Authority (CAA) under ATOL 884 and is a member of the Association of British Travel Agents (ABTA) No. V5412. The air holidays sold by Special Places are ATOL Protected, since they hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Their ATOL number is ATOL 0884. In the unlikely event of their insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to them for an advance booking. For further information visit the ATOL website at www.atol.org.uk. To make your booking you must first complete the booking enquiry form on this site, accepting, on behalf of all your party, the terms of these booking conditions and pay a deposit of £200 plus the appropriate insurance premium (if any) per person. A contract will exist when they issue their Confirmation Invoice.

2. PAYMENT
The price of your trip less the deposit already paid must be remitted at least 8 weeks before your departure date. If the balance is not paid in time we reserve the right to cancel your booking, retain your deposit, and apply the cancellation charges set out in paragraph 4 below. If you book less than eight weeks prior to departure the full price must be paid when you book. Payment may be made in cash, by cheque (if there is sufficient time for the cheque to clear before departure), or by Visa or Mastercard. Assuming full payment has been received by us, your ticket, visa and any other information will normally be sent to you about two weeks prior to your departure.

3. IF YOU WISH TO MAKE CHANGES
If, after our Confirmation Invoice has been issued, you wish to change any aspect of your booking, we will do our utmost to make the changes. However, we have no obligation to make any change other than allowing you or any member of your party who is prevented from travelling to transfer their booking to someone else, provided that:
* we approve the name change and notification is received in writing at our offices from the person who signed the booking form, at least 6 weeks before departure
* your request is accompanied by proof of the reason for transfer and any documentation already issued by the company
* you send us an administration fee of £25 per person to cover our administration costs, any additional amounts due plus any charges levied by the suppliers (the airline may be entitled to charge a 100% cancellation fee)
Alterations cannot be made within 6 weeks of departure without incurring the cancellation charges set out in paragraph 4 below.

4. IF YOU CANCEL
You, or any member of your party, may cancel your trip at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and apply cancellation charges as shown below. The cancellation will take effect on the day that written notification reaches us. Insurance premiums are not refundable. Period before departure Amount of cancellation within which written charge shown as a cancellation is received percentage:
More than 56 days Deposit only
56®¢29 days 45%
28®¢15 days 75%
Less than 15 days 100%
Note: If the reason for cancellation is covered under the terms of your insurance policy, you may well be able to reclaim these charges, less excesses and insurance premiums.

5. PRICES AND SURCHARGES
Prices quoted include:
* return flight in economy class from the UK with in- flight meals and refreshments
* accommodation (on a Bed & Breakfast basis, unless otherwise stated)
* baggage allowance as stated on your airline tickets
* UK Air Passenger Duty
* They do not include:
* transfers between airport and accommodation (except where stated)
* insurance
* Destination exit tax payable on departure vaccinations
* personal expenditure including hotel extras
* the services of representatives appointed by Special Places (except where stated)
Please refer to your quote for details of what is included in the price given.
Prices quoted on this site are subject to alteration due to exchange rate fluctuations and unforeseen supplier increases, but we will advise you of any revised price before you commit yourself. However, subject to the notes on surcharges below, once the Confirmation Invoice has been issued with the final price of the trip, no further price changes will be made. The price of your trip is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges, airport charges and increases in scheduled air fares. Even in these cases, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of 50p per person. If this means paying more than 10% on the price quoted in the Confirmation Invoice, you will be entitled to cancel your trip with a full refund of all money paid except for any premium paid to us for travel insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the surcharge invoice. In any case no surcharge will be imposed within 30 clear days of the departure date. All prices are based on exchange rates of US$1.59:£1 as of 30th August 1999

6. INSURANCE
It is essential that you are adequately insured and no booking will be confirmed unless you have either taken our special travel insurance or given us the name of the alternative insurer and confirmed that you have taken out comparable cover. In cases of emergency, we will then be able to contact your insurer on your behalf. We do not guarantee to check the details of your alternative insurance, but we will not under any circumstances pay out any amounts on your behalf either overseas or in the UK in respect of situations in which you would be covered by our insurance if it transpires that you are not adequately insured. Our insurance premiums are quoted inclusive of 17.5% Insurance Tax; if the tax rate is amended the premiums may be adjusted accordingly.

7. IF WE MAKE CHANGES
It is unlikely that we will have to make any changes to your trip. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you at the earliest possible date. Changes in the order of your itinerary do not constitute a major change. Flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you as soon as reasonably possible. When a major change occurs (such as the alteration of your outward or return flights by more than 12 hours or reduction in the official classification of accommodation), provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, making other arrangements with us, or cancelling your trip and receiving a full refund. In all cases we will pay compensation as detailed in the following table:
Period before departure Compensation within which a major per person change is notified to you:
More than 56 days Nil
56-29 days £15
28-15 days £25
Less than 15 days £35

8. IF WE CANCEL
We reserve the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for reasons of force majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will return to you all the monies paid or offer an alternative holiday of comparable standard, and if a cancellation occurs within 8 weeks of departure, compensation on a similar scale to that shown in paragraph 7 will be paid.
Important Note: Compensation will not be payable if we are forced to cancel or in any way change your booking due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

9. AIR TRAVEL TRUST FUND/UK AIR PASSENGER DUTY
At the time of printing there is a possibility of the introduction of consumer levies to provide additional financial protection for the holidays in this brochure and also a possible increase in UK Air Passenger Duty. If such levies are introduced during the validity of this brochure, they will be shown as a separate item on your invoice.

10. TRAVEL
We reserve the right to change airlines or aircraft types at any time. Such changes will not be regarded as a significant change and you will not be entitled to cancel your trip without paying the appropriate cancellation charge. Although the flight times in your itinerary were correct when it was prepared, they can be subject to alteration by the various UK and Overseas airport scheduling committees or for other reasons. Passengers should refer to their tickets for the correct flight times and for other relevant information such as their baggage allowance, smoking policy and check-in times. In the event of a delayed departure, the airline will be responsible for making any necessary arrangements. Any delay over 12 hours on the outward or return journey is covered by the terms of the Insurance Policy offered by Special Places, which, if paid for, comes into effect when we issue our Confirmation Invoice. When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit liability. This booking form is the responsibility of Special Places; it is not issued on behalf of, and does not commit the airlines mentioned therein or any other airline whose services are used. Please note that in accordance with Air Navigation Orders, an infant must be under 2 years of age on the date of their return flight to qualify for infant status.

11. PASSPORTS AND VISAS
It is your responsibility to ensure that you are in possession of a full 10-year passport, valid for 6 months after the date of return. If you are a non-UK citizen, please advise us at the time of booking.

12. SITE ACCURACY
This site is factually accurate to the best of our knowledge. However, we reserve the right to make changes to the particulars of the site after publication. There are occasions when it is necessary for hotels to withdraw certain amenities at short notice. If these changes have been notified to us prior to your departure we will endeavour to pass this information on to you as soon as possible.

13. SWIMMING POOLS/AIR-CONDITIONING/HEATING/WATER SUPPLY
There are occasions when it is necessary for swimming pools to be cleaned or repaired, and other services repaired. This is normally undertaken as quickly as possible. We are unable to accept responsibility for non-use of any service for the first three days when cleaning and/or repairs are being undertaken and limit compensation after 3 days to £5 per day per person.

14. HOTEL RATINGS
Local ratings and standards vary enormously from country to country. Quoted ratings are those supplied by the countries concerned and should be taken as a guideline only, bearing in mind that some hotels have, for example, a lift or swimming pool, whilst others do not.

15. OUR RESPONSIBILITY TO YOU
(I) Although we have no direct control over the services provided, we accept responsibility for ensuring the trip which you book with us is supplied as described in this brochure and the services offered reach a reasonable standard, although we cannot be held responsible or liable for death, injury or illness caused to the signatory or any other person named on the booking form. We also accept responsibility for the acts and/or omissions of our employees, agents, sub-contractors and suppliers. Our liability in all cases shall be limited to a maximum of twice the value of the original cost of the trip. In all such cases, please refer to the procedures in paragraph 17 if you wish to make a complaint.
(II) We accept responsibility for death, injury or illness caused to the signatory or any other person named on the booking form by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of, their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law.
(III) In respect of carriage by air our liability in all cases will be limited in the manner provided by the relevant international convention.
(IV) If any client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the package arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.

16. SPECIAL REQUESTS
If you have any special requests that do not form part of our contract as described in the booking form, we will always try to meet such requests. However these cannot be guaranteed or confirmed.

17. COMPLAINTS PROCEDURE
If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel, airline) immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must obtain proof of your complaint from the supplier and inform us in writing within 28 days of your return home. If you fail to follow these simple procedures we cannot accept responsibility as we will have been deprived of the opportunity to investigate and rectify the problem. It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract which cannot be amicably settled, may (if you wish) be referred to arbitration under a special scheme, which, although devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme, details of which can be supplied on request, provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice requesting arbitration must be made within 9 months after the date of return from your trip (although in special circumstances, arbitration may still be offered outside this period).

Full details are available from the Association of British Travel Agents,
55-57 Newman Street, London W1P 4AH.
18. JURISDICTION
This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.
DATE: November 12th 1999

18. SECURITY AND PRIVACY
Please read our privacy statement

PLEASE READ THESE TERMS AND CONDITIONS BEFORE BOOKING: THEY FORM PART OF YOUR HOLIDAY CONTRACT

For more information on Terms and Conditions of Booking contact Grandslam:

Fax: +44 (0) 207 795 1888

enquiries@grandslamcuba.co.uk